Post Last Updates by Ankit: Tuesday, January 9, 2024 @ 10:55 AM

News: Have you grown weary of the persistent interruptions and frequent disconnections from the online mode in Soul Knight Prequel? It can be quite exasperating, but fear not! In this in-depth guide, we’ll furnish you with practical solutions to address this problem, guaranteeing a smooth and uninterrupted online gaming experience with Soul Knight Prequel.

Steps to Fix Being Kicked Out of Online Mode

1. Exit the Game Completely then Re-enter

Should you encounter problems with the online mode, the initial step is to exit the game entirely and then re-enter. This straightforward action can often rectify minor glitches, allowing you to seamlessly resume your gameplay.

2. Logout & Log into the App

Another troubleshooting measure to consider is logging out of the app and subsequently logging back in. This action can refresh your connection, potentially resolving any issues that may be causing you to be ejected from the online mode.

3. Update the Soul Knight Prequel App

Make sure that you have the most recent version of the Soul Knight Prequel app installed on your device. Developers frequently release updates to address bugs and enhance the game’s stability. Updating the app can assist in resolving server-related issues that may be contributing to the persistent disruptions.

4. Exercise Patience

If the issue persists, it is advisable to wait for 1-2 hours before attempting to play again. Technical glitches on the game’s servers may be the cause, and the problem could potentially resolve itself within this timeframe.

Common Challenges and Solutions

1. Difficulties Logging In, Receiving Orders, and Claiming Gift Codes

If you encounter difficulties accessing the game, logging in, receiving orders, or claiming gift codes, it is advisable to exercise patience. Such issues may arise from high server load. Try logging in after some time has passed, or consider switching your network connection from Wi-Fi to mobile data, or vice versa. This straightforward step can occasionally circumvent network-related challenges, enabling you to enjoy uninterrupted gameplay.

2. Disconnecting while Opening Treasure Chests or Card Packs

Some players have experienced disconnections, particularly when opening treasure chests or card packs in the game. To mitigate the risk of losing items due to these errors, it is advised to exit the game entirely and then re-enter. Alternatively, utilize the retry option provided within the game. Avoid choosing the option to return to the main menu when confronted with an error message, as this action could potentially result in the loss of items or progress.

3. Lack of Response when Redeeming Gift Codes

If you encounter a lack of response from the game when redeeming gift codes, consider attempting the redemption process again at a later time. Logging out of the game and logging back in during periods when servers are likely to be less burdened and more stable can also enhance the likelihood of successful redemption.

4. Delay in Receiving Purchased Items

In certain cases, players have reported delays in receiving purchased items, often linked to server-related issues. To address this, log out of the game and log back in after waiting for 1-2 hours. This action should prompt the delivery of your purchased items. If the issue persists beyond this timeframe, it is recommended to contact the game’s customer service for further assistance.

Tips to Minimize Potential Losses

While waiting for the game’s developers to fix any errors or server issues, there are a few things you can do on your side to minimize potential losses:

1. Items Temporarily Lost

Server lags and disconnections can cause temporary loss of items in the game. If you encounter a disconnection while picking up loot or purchasing a treasure chest in Chillstead Village, wait patiently for the network connection to be restored. Kill the game app, then log in again and enter Chillstead Village. The chest or items should still be available for you to collect.

2. Delay in Redeeming Gift Codes

If you encounter difficulty redeeming a gift code due to server lag or disconnection, wait for the client to be notified appropriately for item delivery. Typically, if the gift code shows as successfully claimed, you should receive the gift after re-logging into the game. The developers are actively working to optimize the gift code redemption logic to alleviate server pressure and minimize redemption delays.

3. Delay in Order Delivery

If you haven’t received a paid order, try logging out and re-entering the game, or wait until the next day. The developers routinely resend unreceived orders in bulk on a daily basis. If the issue persists after multiple attempts, contact customer service with a screenshot of the Order History. Keep in mind that due to high demand, customer service responses may be delayed, but they will address your issue as promptly as possible.

4. Trouble Claiming Beta Test Payment Compensation

If you experience a disconnection while trying to claim items attached to a mail in Chillstead Village, exit the game and restart it. Upon re-logging in, check whether the items attached to the mail have been restored to your account. If you still do not receive the compensation items, the developers will resend the compensation mail to each former tester who couldn’t receive it after the server stabilizes.

By adhering to the aforementioned steps and troubleshooting tips, you can overcome the challenges of being kicked out of the online mode in Soul Knight Prequel. Remember to keep the app updated, exercise patience, and don’t hesitate to contact customer service if necessary. Now, go ahead and relish uninterrupted gameplay with Soul Knight Prequel!